Frequently asked questions

Setup, best practices, notifications, billing—answers to common questions.

How long does setup take?

About 5 minutes. Plug in the PowerOK Node, connect it to the internet, go to Claim a device and enter the 8-character code from the sticker on your Node. Sign in or create an account, choose your site, and you're done.

What if I have multiple sites?

One dashboard can monitor unlimited sites. Each site gets one PowerOK Node. Create a site for each location you want to monitor.

What does monitoring cost?

Standard Monitoring is $3/month per owner account. Includes monitoring and email alerts for all your sites.

How quickly do I get notified when power goes out?

Within minutes. The Node sends a heartbeat every minute. If we miss a heartbeat, we send an email alert. Typical detection time is 2–5 minutes after power loss.

What does the PowerOK Node need to work?

Power and an internet connection. The Node plugs into an outlet and needs internet access to send heartbeats to the cloud.

What about network equipment during a power outage?

For accurate detection, your router, modem, and any network equipment need to be on a UPS (uninterruptible power supply). Otherwise, when power goes out, the Node loses internet too—and we can't tell if it's a power outage or a network outage. Either way, you will get an alert.

What happens if my internet goes down?

If the Node loses internet, it can't send heartbeats—so we'll treat it as a potential power outage and may send an alert. For sites with unreliable internet, consider a cellular backup or ensure your internet is on a UPS.

Do you have a cellular version?

Yes. We have a cellular version for sites without reliable internet. Contact us if you would like to trial or pilot the cellular option.

How do I add more devices?

Purchase another PowerOK Node and create a new site (or use a site that doesn't have a Node yet). Each site can have one Node.

I bought a used PowerOK Node. How do I set it up?

Contact us with the claim code from the sticker on the Node. We'll reset it for you. Once reset, go to Claim a device, enter the code, and assign it to your site. Plug in the Node and it will connect.

What's your return policy?

Contact us for return and refund details. We want you to be satisfied with your purchase.

Do you offer bulk or enterprise pricing?

Yes. Contact us for bulk orders, custom quotes, or enterprise deployments.